Refund & Return Policy

At Dawnora, we aim to provide high-quality kidswear that meets your expectations. However, if you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

You can request a return or exchange if:

• The product is unused and unwashed
• The item is in original condition with tags attached
• The return request is made within 3 days of delivery

2. Non-Returnable Items

We do not accept returns or exchanges in the following cases:

• Used or worn items
• Washed or damaged products
• Items without original tags or packaging
• Change of mind after use

3. Exchange Policy

We offer exchanges in case of:

• Wrong size delivered
• Defective or damaged item
• Incorrect product received

Exchange Process:

• Contact us within 3 days of delivery
• Share order details and product images
• Our team will guide you through the exchange process

4. Refund Policy

Refunds are only applicable in specific cases:

• Product is out of stock after order
• Item is defective and replacement is not available

Important:

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or mobile wallet (JazzCash/EasyPaisa)
• Refund processing time: 5–7 working days after approval

5. Return Shipping

• Customers may be responsible for return shipping costs unless the issue is from our side (wrong or defective product)
• In case of our mistake, Dawnora will cover the delivery cost

6. Damaged or Wrong Product

If you receive a damaged or incorrect item:

• Report within 48 hours of delivery
• Share clear pictures as proof
• We will arrange replacement or refund accordingly

7. Important Notes

• Slight color differences may occur due to lighting and screen settings
• Minor stitching variations are normal due to handmade production

8. Contact Us

For returns, exchanges, or refunds, contact us:

• Email: info@dawnora.pk
• WhatsApp: +92-305-7463 768